# Refund Policy

Refund Policy Saudi refunds and returns EligibilityReturns are reviewed by the Saudi seller/fulfillment partner. Products must be unused, complete, and in original packaging unless the product arrived defective or incorrect. Refund currencyApproved Saudi refunds are processed in SAR back to the original payment method whenever technically possible. Defective itemsIf an item arrives damaged, defective, or different from the item ordered, contact support with photos, order number, and packaging details so the issue can be reviewed. Seller detailsBefore launch, add the Saudi seller legal name, CR, VAT number, and return address here.

Canonical: https://sa.glowera.ae/refund-policy